Refund Policy
Do you accept returns?
We do not accept returns of peptides due to possible product degradation. We will accept limited returns if a product arrives damaged.Please contact customer service at office@imperiumpeptides.com for instructions. If shipment has been lost by the carrier (i.e. USPS, UPS,…) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the carrier (i.e. USPS) and the delivery confirmation shows “delivered” then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
How do returns work?
If we accept your return, you will receive a refund minus the shipping charges and a 15% restocking fee. Please contact us at office@imperiumpeptides.com for shipping labels and return information.
How are chargebacks handled?
Chargebacks are taken very seriously and will be treated as fraud against our company. If you have changed your mind about a product, it is not grounds for filing a fraudulent usage claim.
Please contact us if you have any issues with a product to explore your options.
You can find more information about consumer laws in the Fair Credit Billing Act.